We will aim to process your order within 2 working days of payment being recieved (Monday to Friday)
We ship all domestic orders with Royal Mail 48 (delivery aim 2 working days) Larger orders will be shipped using the equivilant Parcelforce service. So all your orders will have full tracking provided.
Please keep in mind that these times are the Royal Mail guidelines and not 100% guaranteed we are unable to offer refunds on P&P costs if the item delivery is less than 10 working days. Working days do not include weekends, bank holidays and postal worker strike action days.
All our international orders are shipped with Royal Mail Tracked & Signed For service, delivery aim is within 10 working days. Larger orders will be shipped with the equivalant Parcelforce service.
Please note that sometimes orders can get help up in customs on their journey to you. We will always provide you with a tracking number that will link to Royal Mail's delivery partner service in your country and if you need any help tracking your order please do get in touch.
We do not charge you international shipping taxes and advise that you double check if there may be local collection fees applied to your order in your country/state.
New gear not right for you? No worries we got you covered
To return an online order, post it back to us within 30 days of your original purchase with the invoice provided. Or if you cannot provide the original invoice then a copy of your name and order number.
All returns will be checked on arrival back and must be
- Must have the Seamster tags still attached to the garment
- In the same condition as they were received
- Be returned within the 30 day returns period
- Not have been worn since being received
- Not have picked up any odours or marks
The return address is:
674 Pollokshaws Road
Orders made online may be returned in person at our store if within 30 days of purchase but all refunds must be made through the original payment method.
Unfortunately, we are unable to refund the cost of the original or return postage. If your item arrived damaged or faulty please get in touch to request compensation for the return cost. We may require you to send a picture to illustrate the issue with your order before agreeing to cover orders which are deemed to have arrived not in the advertised condition. In this instance we will only cover the cost of standard domestic shipping and not premium courier services.
We advise customers to use tracked delivery for returns as we are not responsible for returned items lost in the mail and to pack items securely to avoid damage while in transit.
Please recycle the original packaging where possible.